Refund policy
RETURN AND REFUND POLICY
Last updated: September 2026
At Nextgen Beauty, we want you to have a satisfactory shopping experience. This policy explains when a return, replacement, or refund may be considered for orders placed through our website.
1. ELIGIBILITY FOR RETURNS AND REPLACEMENTS
We may consider a return or replacement if you receive:
• A product that is damaged or defective
• A product that is incorrect or different from the product ordered
• A product that is materially different from its description on our website
Change-of-mind returns are not generally accepted unless specifically stated for a particular product.
2. REPORTING A PROBLEM
If you receive a damaged, defective, incorrect, or materially different product, please contact us as soon as possible after delivery.
Please provide your order number and clear photographs or videos showing the issue. We may request additional information where necessary to review the claim.
3. CONDITION OF THE PRODUCT
Where a return is approved, the product should generally be unused and returned with its original packaging, accessories, and other included items, where applicable.
Products that have been used, altered, damaged after delivery, or returned without required accessories may not be eligible for a return or replacement, except where applicable consumer rights require otherwise.
4. RETURN APPROVAL
All return or replacement requests are subject to review and approval by Nextgen Beauty.
If a return is approved, we will provide the customer with the applicable return instructions. Please do not send products back to an address without receiving return instructions from us.
5. RETURN SHIPPING COSTS
If the return is approved because the product was damaged, defective, incorrect, or materially different from what was ordered, Nextgen Beauty will bear the applicable return shipping cost, where applicable.
For any other approved return, the applicable shipping cost will be communicated to the customer before the return is processed.
6. REFUNDS
If a refund is approved, it will be processed after the applicable return or verification process is completed.
The time required for the refund to appear in the customer's account may depend on the payment method and the relevant payment service provider.
7. CASH ON DELIVERY ORDERS
For eligible Cash on Delivery orders, any approved refund will be processed using a suitable refund method communicated to the customer.
8. ORDER CANCELLATION
Orders may be cancelled within 15 minutes of placing the order, subject to the order not having already been processed or fulfilled.
After this period, cancellation may not be possible. If the order has already been shipped, the customer may need to follow the applicable return process.
9. NON-RETURNABLE PRODUCTS
Certain products may not be eligible for return due to their nature, hygiene considerations, or applicable restrictions, where permitted by law.
Any product-specific return restriction will be communicated on the product page where applicable.
10. CONSUMER RIGHTS
Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable Indian law.
11. CONTACT US
For return, replacement, or refund-related questions, please contact Nextgen Beauty using the contact information provided on our website.